Return Policy

Refund and Return Policy

In Vitosh Takeaway we value customer satisfaction and strive to provide the best dining experience possible. We understand that sometimes problems can arise and we have a transparent Refund and Return Policy to deal with such situations. Please take a moment to review the key points of our policy below:

Refunds:

We offer refunds in the following cases: a. Order cancellation: If you wish to cancel your order before it has been prepared, you can request a refund and we will process it immediately. b. Incorrect Order: If you receive an incorrect order or items are missing from your delivery, please contact us immediately. We will evaluate the situation and issue a full refund or resend the missing items.

Returns:

We do not normally accept food product returns due to safety and hygiene reasons. However, if you encounter any problems with the quality or preparation of the food, please let us know immediately. We will do our best to address your concerns and ensure your satisfaction.

Report problems:

If you have any problems with your order, such as incorrect items, damaged packaging or quality problems, please kindly inform us within a reasonable time after receiving the order. You can contact our customer support team through the contact channels provided by us.

Proof of purchase:

To initiate a refund or return process, you may need to provide proof of purchase, such as an order receipt or transaction details.

Resolution Time:

We aim to resolve any refund or return requests as quickly as possible. Our customer support team will work diligently to address your issue and provide an appropriate solution within a reasonable timeframe.

Contact information:

For any refund or return enquiries, please contact our customer support team via the contact information provided on our website or the order receipt.

Please note that our Refund and Return Policy is subject to change and may be updated from time to time. We recommend that you periodically review this policy to be informed of any changes.

In Vitosh Takeaway We appreciate your patronage and are committed to handling any issues with the utmost care and attention. Our goal is to provide you with a positive and enjoyable dining experience with us.